Slide 24/7 IT SUPPORT See things in the present,
even if they are in the future.
Focus on your business today. Together, let’s plan for tomorrow.
-Bekir Kilic- . Call us today!
+61 2 8724 3333

IT Support Malaysia

PRO IT provides comprehensive IT Support services in Malaysia to our existing and new clients. Not only should you know how to support an IT system, but also it is a completely different thing to do it in a professional and friendly manner. Given these points, we understand the amount of stress and cost that downtime causes a business so don’t stress, you’re in safe hands.

IT Support is a technical help or knowledge provided by computing experts. We provide premium business IT support to companies across Australia. We provision and manage cloud-hosted servers for a large number of our clients. Our cloud platform is built on best-practice architecture which ensures premium performance for your organization. Our IT support plans have some of the most comprehensive inclusions in the industry and come with our response guarantee. As a business owner, you may have occasionally considered the benefits of outsourcing your IT support department but were unsure of which IT company to choose to meet your needs.

Fixed Cost Support Agreement

Under a PRO IT Fixed Cost Support Agreement, a monthly fee is charge for a schedule of included services required to support your IT network.
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Casual IT Support

PRO IT Casual Support arrangements allow a client who requires infrequent access to IT support to schedule and pay for support as-they-go. Support requests are raised via the PRO IT Helpdesk and scheduled for the next available support engineer.
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Pre Paid IT Support

Pre Paid IT Support with PRO IT allows you to manage your own in house IT Support service hours.Giving you full control of setting your budget and requirements as you may already have such thorough knowledge and just require that extra support to help through.
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IT Outsourcing

PRO IT’s internal technology analysts, solution architects and system engineers can offer you comprehensive, planned networking solutions while providing a single point of contact for all support issues that may arise during the life of an IT Investment.
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Best IT Support Services

Looking for IT Support services? Our expert Malaysia technicians provide IT support services at an appropriate time and place. PRO IT provides customized IT support services for small to medium-sized businesses throughout the country.

From server and desktop support to system upgrades and 24×7 monitoring, our professional on-site IT support services can be tailored to meet your exact requirements.

Our experienced Malaysia on-site IT support services can be customized to suit your exact needs, from server and desktop support to device updates and 24/7 monitoring.

Business IT Support Malaysia

We will keep the IT infrastructure in tip-top condition and hop on any issues until they have an effect on the company activities, whether you need to outsource your entire IT administration or receive assistance and advice at various times during the year.

IT problems can make running a business a hassle in many ways. MAinly IT security and data leaks are the major problems in major corporations and big companies requiring IT support in Malaysia. However, PRO IT’s customized solutions are here to solve all your business IT solutions. We have recently covered;

#1 IT Support Services in Malaysia

Flexible IT Support Services

Similarly, our range of IT Supports Malaysia packages are designed to make it easier for you to identify the best solution. Therefore it meets all the needs and expectations of your office. We are only using the latest IT Solutions tools to monitor your system from the smallest thing to the major functions.

24x7 IT Support Malaysia

Since PRO IT Systems Engineers are available to deliver innovative IT Support services. Servicing through several support models. Our aim is to deliver support services to complement businesses of all sizes. In addition, we offer the convenience to contact our Help Desk. Furthermore speaks with an IT Support Malaysia Engineer for assistance.

Dedicated IT Support Malaysia

Furthermore PRO IT developed the need for dedicated IT Support in Malaysia. Also, PRO IT looked for a partner with a nationwide presence and instant response capabilities. Therefore, our approach is developing IT Support Malaysia packages is to listen to our clients, acknowledge their requirements. Most noteworthy, understand and assess their IT support environment.

IT Support Services Agreement

PRO IT Managed Services arrangement can be used to provide cost-effective IT resources. As a result, the client manages day-to-day work activity. In addition, PRO IT looks after the IT resources, technical training, and boost internal capability. Also, it includes professional development and overall resource management. Lastly, may be used to provide a completely outsourced IT Support Service.

FAQs

There are many reasons why a computer may just stop working or “freeze”. Most of the time there isn’t much we can do about it, it is a fact of life that computer programs have become so complex that occasionally users will experience problems even when performing common tasks. When your computer no longer responds to keyboard commands your best bet is to restart the computer.

No. Computer viruses are software code designed to spread to computer files and other computers, delete files, and cause other problems with the data on the computer. So if you’re experiencing an issue with a hardware device such as your printer, video card, sound card, etc. it is not due to a virus.

To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your “F8 Key” which should bring up the “Windows Advanced Options Menu”. Use your arrow keys to move to “Safe Mode” and press your Enter key.

Users should not simply press the power button or restart the computer while Windows is still running unless there is an issue with the computer. Microsoft has included the shut down feature because it enables a computer to go through all the necessary steps that are required before turning off the computer. In fact many versions of Microsoft Windows will check the computer for any problems if the computer is not shut down properly.

One of the main reasons why you can’t send/receive emails, is because your computer isn’t connected to the internet. If your connection isn’t the issue, then check your email server isn’t encountering any issues – if that’s the case, you’ll need to call us. Another common cause of not being able to send or receive emails, is if your emails are set to the offline mode. Reconnecting is simple: just click on the Send/Receive tab, and check if the Work Offline button is shaded. If so, you will need to click it to get your email back online.

Who We Are

PRO IT is a professional IT Services and Consulting company founded in Australia in March 1999. Our team of engineers, project managers and management staff have in excess of 30 years’ individual experience and contribute a broad, specialised wealth of knowledge in Information Technology. Our team are skilled, engaged, and motivated individuals with a strong focus on positive client outcomes.

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Our business focus originated in providing I.T and support services to the financial markets for stocks and foreign exchange trading platforms throughout Australia and New Zealand. We later identified that there was a growing demand in the horizontal and vertical markets to provide these services to both small and medium enterprises both locally and globally.

Our service coverage has expanded and we encompass the geographic territories of Australia, New Zealand and ASEAN including Singapore, Malaysia Hong Kong and Japan. Our client base includes International & Australian Financial Institutions, Stock Exchanges, Telecommunication and Data Centre Providers, Global Software, SAAS and Cloud Services Companies, SDN and WDN fibre network appliance providers and Government, Non-for-Profit organisations and Small/Medium sized businesses.

Our range of services are always growing with market demand. We provide Managed I.T, On site and Remote I.T Support, Cloud Services, Procurement and Supply of I.T related products, Data Centre Remote hands support, Rack and Stack and Cabling solutions. We have developed a purpose built Global 24/7 helpdesk with NOC (Network Operations and Monitoring Services) to cater for our customers’ various needs, which include call catch and despatch, network and alert monitoring, 1st and 2nd level remote technical I.T support.

Our approach to the market is via relationships, recommendations and referrals. Our growth has been established with this approach and working alongside like-minded partners and suppliers. We are proud to have a proven solid and proactive reputation in the industry and aim to provide excellence in service delivery at all times. We have a clear understanding of our capabilities but also provision for learning expansions to meet each specific change in technology

Our Mission is to be the IT service and Solutions Provider of choice.

Our vision is to deliver that service in a proactive and sustainable manner.

PRO IT – IS WHAT WE DO

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Why We Are Different

01.

HIGHER SECURITY AND PRIVACY

With IT Support you get the highest level of security and privacy. IT Support solutions are characterized by the uncompromising security and privacy, because data is stored completely within the enterprise enclave.

02.

MORE CONTROL

Our IT Support plans have some of the most comprehensive inclusions in the industry and come with our response guarantee.

03.

COST AND ENERGY EFFICIENCY

IT Support is cost and energy efficiency. Efficient use of computing resources, without compromising to the ability to respond quickly to computing needs on-demand.

Quality Assurance

PRO IT Pty Ltd is qualified and certified in Quality ISO 9001 management system.

PRO IT is committed to total quality management; a customer focus, a continually improving process approach implemented throughout our organisation, critical processes and their interactions are understood and documented, and with our strong management commitment to all these facets of the ISO 9001 QMS.

Our quality management system facets are verified by an independent third party SAI GLOBAL, who understands ISO 9001 QMS as well as the industry in which PRO IT operates in.

Our Team

PRO IT Pty Ltd has a rich history supporting customers across diverse industry sectors and geographical locations not only within Australia but also New Zealand and the Asia Pacific region.

90% of our new customers come from current customer referral.  We are extremely proud of this achievement and it has been the cornerstone of our ongoing growth and success since 1999.

Our team of highly qualified engineers possess up to 30 years industry experience individually across all verticals and can easily support your unique IT, outsourcing and procurement needs in a professional and timely manner.

PRO IT Pty Ltd aim to provide a seamless and transparent service across all areas of our business to make customer interactions simple.

Consult with Us

There is no greater wealth than wisdom, no greater poverty than ignorance; no greater heritage than culture and no greater support than consultation.

IT Support Jobs in Malaysia

We are looking for a proficient IT technician for our offices in Australia. If you have the right qualification to provide the best IT support services, please contact us at our email address.

Fax

+61 2 8724 3311

Australian Support Offices

Sydney | Melbourne | Brisbane | Perth | Canberra | Adelaide

Sydney Office

Suite 604, Level 6
83 York Street
Sydney, NSW 2000, Australia

Operations Centre

Unit 9
12-18 Fairfield Street
Fairfield East, NSW 2165, Australia

Melbourne Office

Unit 4
167 Hyde Street
Yarraville, VIC 3013, Australia
Tel: 1300 727 553

Support throughout Asia-Pacific

New Zealand | Singapore | Hong Kong | Malaysia| Japan

Malasiya Office

11-05 Menara MSC Cyberport No.5
Tanjung Puteri, 80300
Johor Bahru, Johor, Malaysia

Hongkong Office

398-402, Kwun Tong Road,
Kowloon, Hong Kong

Singapore Office

3, Ubi Avenue 3,
Vertex, Singapore – 408868
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